1. Service Delivery

Upon completion of payment, the guest/wallet user will, within a few hours, receive a confirmation email with a transaction ID number and payment details via email/SMS or can access it by logging into the personal portal.

2. Refund Policy

All sales/services are final, and there will be no refund or exchange permitted. Please be advised that you are responsible for the purchase and all charges that result from those purchases.

However, if a transaction has been completed by you on the site, and money has been charged to your card or bank account but service has not been delivered within 15 days, you may inform us by sending an email to Tech@P2way.com or posting a message on our contact us page.

In such a scenario, you will be entitled to a full refund. Please include the following details in your email: Transaction date and Order Number. PE2WAY will investigate the incident, and if it is found that money was indeed charged without delivery, you will be refunded within 7 working days from the receipt of your email.

3. Dispute and Resolution Policy

In case of any dispute, the Customer/Merchant can contact the Help Desk via email with relevant details. PE2WAY will aim to provide an amicable solution for both parties involved. The final decision in any dispute will rest with PE2WAY.

4. Cancellation Policy

Each merchant/service provider has its own refund and cancellation policy, which we follow. Refunds will be processed only through the original mode of payment.

5. Refund Policy and Process

Reservations that qualify for a refund, as per the cancellation policy mentioned in the booking, will be refunded (if applicable) within 15 working days from the date of the cancellation request, after deducting payment gateway processing charges.